Hambrooks

What information do we collect?

We collect data from you when you register on our site.

You can however visit our site anonymously at any time.

What do we use your information for?

We may use your information in the following ways:

  • To improve our service to you by evaluating feedback and information from you

  • To improve our customer service and technical support

  • To process transactions (your information both public and private will not be shared, sold, exchanged or given to any 3rd party company for any reason whatsoever without your consent, except for delivering the intended product or service that you have requested from us

  • To send periodic emails to include email marketing – you can unsubscribe from any marketing contact from us through the link at the bottom of the email

  • To administer a promotion, event or for our customer database

How long do we hold your data?

  • Personal data relating to transactions is anonymised after seven years and your account will be removed after seven years of inactivity

  • Personal data that is used for marketing purposes will be retained indefinitely unless you choose to opt out

How do we protect and safeguard your personal information?

We have a variety of security measures in place to protect your personal information. These include electronic safeguards, such as encryption, and physical safeguards and security. 

Your Consent

By using our site you consent to our Privacy Policy and Terms and conditions.

Withdrawing your consent

  • If you would like to withdraw your consent, please contact us directly. 
  • Once you notify us of your request, we will respond to you as soon as possible.

  • Wherever possible, we will anonymise all records relating to you and to your account, including all transactions and communication. 

Who has access to your data?

Access to your personal data is restricted at all times. Only our employees or trusted agents will be able to access your data. Their access and activities are restricted to the purposes outlined above. These parties are:

  • Us; we have direct access to your data.

Changes to our privacy policy

If we decide to change or update our privacy policy, we will do so on this page.

Please contact us if you have any questions regarding our Privacy Policy.

Unsolicited Email Policy

Internet user privacy is of upmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies:

Message recipient policy

Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us or by opting into one of our mailing lists. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.

Policy against advertising our website using unsolicited email messages

We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. If you feel you’ve been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.

Your email address is safe with us

  • We never sell or share your email addresses with other companies.

  • You can unsubscribe at any time.

  • We require that each email message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.

  • If you receive a newsletter or email and decide you don’t like it, simply click the unsubscribe link at the bottom of the email.

  • If you feel you’ve been sent unsolicited email and would like to register a complaint, please email us using our contact page.

Definition of Spam

Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via email without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.

Testimonials

Hambrooks

Testimonials

C. Haig Sept 2021

We recently had our garden landscaped by Hambrooks and I just wanted to pass on my thanks, not just for the outcome - which is superb - but for the professionalism of all the staff involved on the job who are all a credit to you company. Mike, Dave, Les and Adam.

H. Sharp Sept 2021

I just wanted to let you know how delighted I am with my new garden. Melanie was a delight to work with and the ideas she had have worked perfectly. Also Sheldon laid the patio beautifully and him and Dave were a pleaseure to have at my house. Quiet workers and polite.

B. Rendell April 2021

I would like to say how delighted we are with the work carried out. Mel, Paul and Tony all worked very hard, they totally took on board the specific need relating to safety as well as the general garden issues. Paul and Tony were excellent at consulting and discussing with me what I felt best in terms of the brief and adjusting if and as necessary, constantly pleasant and polite to deal with. Mel had picked up on particular issues from the first consultation and offered valuable advice. The outcome means a great deal less worry for me going forward.
Altogether a very positive experience and outcome which I would not hesitate to recommend to others.

Stephen March 2021

Dom and Adam's work (garden maintenance) is greatly appreciated. Dom really listened to everything we discussed very carefully and went out of his way to understand and then act upon that discussion. We are extremely pleased with the work done - both to the pond and pyracantha.

Marsha

We have been coming to Hambrooks for years and it's our favorite garden centre because of its friendly helpful staff and a great selection of plants and trees and the garden design ideas.

“We wanted to write and say how pleased we are with our low maintenance garden makeover. We are very impressed with the attitude of your staff who were prepared to listen to our requirements. Your team John and Rick brushed up and left everything tidy at the end of the day. We now have a garden we can manage and it looks great. THANK YOU HAMBROOKS.”

Mr & Mrs Venables, Southampton. April 2019

“Dear Josh & Mike We just want to say you both did a brilliant job of designing our garden along with the guys who did the work who were amazing. A few weeks on its looks even better now some of the plants are blooming. Thank you!!”

Michelle Sullivan,Fareham. June 2019

“Hambrooks workmanship was so good on the patio, that it took the majority of their time to remove the old stake!!!! Lol it’s what I have come to expect from Hambrooks – always perfection & great workmanship!!!

Mr & Mrs Gazzard, Winchester July 2019

“To James, John & Rikki. Thank you so much, we are delighted with our new garden. We really appreciate the attention to detail, the high quality workmanship and the standard of the finished project. We are amazed at how John & Rikki resolved the difficulties of the site and by the quality of their craftmanship. It was a pleasure to work with them and thank you for making our ideas into something we will enjoy for years to come.”

Mr & Mrs Rogers, Southampton. July 2019

“Dear Tess, Ian & Gareth, thank you for working so hard to produce our beautiful new front garden. You engaged with us throughout the process from initial concept to its completion, which more than surpassed our expectations. Your work ethic, professionalism and dedication were exemplary. Once again thank you!”
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